Privacy Policy

Last updated: January 2024

Introduction

Uniqueonepresent ("we," "our," or "us") operates as a personal shopping concierge service located at 45 George Street, Sydney NSW 2000, Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines our practices regarding data collection, usage, and protection in compliance with Australian privacy laws and regulations.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Style preferences and shopping requirements
• Body measurements and sizing information
• Payment information (processed through secure third-party payment processors)
• Communication preferences and correspondence
• Appointment history and service preferences
• Feedback and reviews you provide

We also automatically collect certain information when you visit our website, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system

How We Use Your Information

We use the information we collect to:

• Provide personal shopping services and consultations
• Communicate with you about appointments, services, and inquiries
• Process payments and manage service bookings
• Personalize your shopping experience and recommendations
• Improve our services and customer experience
• Send promotional materials and style tips (with your consent)
• Respond to customer service requests and support needs
• Comply with legal obligations and prevent fraud
• Analyze website usage and improve our online presence

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our business (e.g., payment processors, email services, website hosting)
• When required by law or to protect our rights and safety
• With your explicit consent for specific purposes
• In connection with a business transfer or merger (with notice to you)
• To prevent fraud or abuse of our services

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than providing services to us.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Withdraw consent for data processing where applicable
• Request a copy of your personal data in a portable format
• Lodge a complaint with the Office of the Australian Information Commissioner

To exercise these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Please refer to our Cookies Policy for detailed information about our use of cookies and how you can manage your preferences.

Third-Party Links

Our website may contain links to third-party websites, such as retailers or social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete such information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

International Data Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: